Frequently Asked Questions
None - Inadequate instructions for questions?
The instructions provided for the question are inadequate. FLY ALS Limited provides clear and comprehensive guidance to ensure customers can easily find the information they need.
What services does FLY ALS offer?
FLY ALS offers domestic flights within Kenya. FLY ALS
How can I book a flight with FLY ALS?
Booking a flight with FLY ALS can be done through their website, mobile app, or by contacting their customer service team. FLY ALS
What are the baggage policies for FLY ALS?
The baggage policies for FLY ALS include allowances for checked and carry-on luggage, as well as any applicable fees or restrictions. FLY ALS Limited.
How does FLY ALS handle personal data?
FLY ALS handles personal data with transparency and in compliance with applicable laws, ensuring the privacy and security of customer information. FLY ALS Limited
What is FLY ALSs data retention policy?
FLY ALS's data retention policy is to securely store customer personal data for a period of 7 years, in compliance with applicable laws and regulations. FLY ALS Limited.
How can I contact FLY ALS customer service?
You can contact FLY ALS customer service by calling their toll-free number, sending an email, or submitting an online form on the FLY ALS website FLY ALS Limited.
What are my rights regarding my data?
Your rights regarding your data include the ability to access, rectify, and erase your personal information held by ALS Limited.
How does FLY ALS ensure data security?
FLY ALS ensures data security through comprehensive data protection measures, including encryption, access controls, and regular security audits to safeguard customer information. FLY ALS Limited.
What should I do if my data is mishandled?
If your data is mishandled, contact FLY ALS Limited immediately to report the issue and request resolution. FLY ALS Limited is committed to protecting customer data and will investigate the matter promptly.
How can I change my booking with FLY ALS?
To change your booking with FLY ALS, you can contact the airline's customer service team by phone, email, or through the online booking portal. ALS Limited
What are the cancellation policies for FLY ALS?
The cancellation policies for FLY ALS allow customers to cancel their bookings, with applicable fees and refunds depending on the ticket type and timing of the cancellation, as per the airline's terms and conditions. FLY ALS Limited
How does FLY ALS manage customer inquiries?
FLY ALS handles customer inquiries through a dedicated customer service team that responds to inquiries promptly and aims to resolve issues efficiently, ensuring a positive customer experience with FLY ALS.
What information is required for booking?
To book a flight with ALS Limited, customers must provide their full name, contact information, travel dates, and the number and names of passengers. ALS Limited
How can I provide feedback to FLY ALS?
You can provide feedback to FLY ALS by contacting their customer service team through their website, email, or phone number provided on the FLY ALS website.
What measures does FLY ALS take for transparency?
FLY ALS takes various measures to ensure transparency, such as disclosing personal information practices, adhering to data retention policies, and providing customer support to address inquiries. FLY ALS
How does FLY ALS protect customer privacy?
FLY ALS is committed to protecting customer privacy by safeguarding personal information, adhering to data retention policies, and ensuring compliance with applicable laws and regulations. FLY ALS Limited.
What are the flight options available with FLY ALS?
FLY ALS Limited offers domestic flights within Kenya, including routes to major cities and popular tourist destinations.
How can I check my flight status?
You can check your flight status on the FLY ALS website or mobile app by entering your flight number or route information. ALS Limited
What should I do if I lose my luggage?
If you lose your luggage, you should immediately report it to the ALS Limited staff at the airport. They will initiate a tracing process to locate your luggage.
How does FLY ALS handle complaints?
FLY ALS handles complaints through a dedicated customer service team that investigates each issue and works to resolve them promptly and fairly. FLY ALS Limited.
What is the process for refunds with FLY ALS?
The process for refunds with FLY ALS involves submitting a request within the specified timeframe, which is reviewed and processed according to the airline's refund policy. FLY ALS Limited.
How can I update my personal information?
To update your personal information, you can contact our customer service team at ALS Limited.
What are the payment options for FLY ALS bookings?
The payment options for FLY ALS bookings include credit/debit cards, mobile money, and online banking. ALS Limited.
How does FLY ALS communicate with customers?
FLY ALS communicates with customers through various channels, including email, phone, and social media, to address inquiries and provide support. FLY ALS Limited.
What is the procedure for special assistance requests?
Passengers requiring special assistance can contact FLY ALS Limited prior to their travel date to make the necessary arrangements. FLY ALS Limited will ensure appropriate support is provided throughout the customer's journey.
How can I access my booking history?
To access your booking history, you can log in to your FLY ALS Limited account and view your past flight reservations. ALS Limited
What are the frequent flyer benefits with FLY ALS?
The frequent flyer benefits with FLY ALS include exclusive rewards, priority boarding, and upgraded seating options for loyal customers. FLY ALS
How does FLY ALS handle flight delays?
FLY ALS handles flight delays by providing updates to passengers, offering alternate flight options, and providing compensation as per the airline's policy ALS Limited.
What should I know about check-in procedures?
The check-in procedures at FLY ALS Limited involve arriving at the airport a minimum of 2 hours prior to your scheduled departure, presenting valid identification, and checking in with the airline staff at the designated counter. FLY ALS Limited
